Not able to make it to our store? Try our Mail-In Repair Service. Start by filling in the information below.

  • Fill Out Mail-In Repair Form

    Upon receiving your electronic device, one of our experienced technicians will conduct a preliminary inspection on your device, and contact you immediately with confirmation of Mail-In Repair Service Request and go over the prices with you.

  • Ship Your Device To Us

    Alpacas Computers
    Shop 1/12 Orana Road
    Gwandalan NSW 2259

    * Include the form in the package. We recommend getting both insurance and tracking and packing your device with extra care.

  • We will handle the rest

    • We will send you an email with confirmation
    • You will get an order number from us
    • We will fix the device as quickly as possible
    • Once payment is received we’ll send your device back using Insured Express Post

Please include this completed form in the package with your device for repair

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1. Once completed the completed form will be emailed to you.
2. Please reply to that email and supply photos of the unit.
3. These photos are needed for insurance purposes.
4. Your repair will not be accepted without photos prior to sending.